Empire

Privacy policy

Effective date: September 5, 2025

Company name: Empire Stairs(“we”, “us”, “our”)

Business addresses & contact (for notices):

Showroom — Brampton: 1625 Steeles Ave E, Unit 16, Brampton, ON L6T 4T7
Showroom — Cambridge: 119 Pinebush Rd, Cambridge, ON N1R 7J8
Phone: +1 (905) 799-7300, +1 (416) 888-8413, +1 (519) 635-7490
Email: empirestairs1625@gmail.com

1. Introduction

Empire Stairs respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, why we collect it, how we use it, with whom we share it, and the choices you have regarding our use of your information.

This Policy applies to information collected through our website (https://empirestairsandkitchens.com), in our showrooms, by telephone, email, or in connection with any products, services, or projects we provide.

2. Scope & Legal framework

Where applicable, our privacy practices are designed to comply with Canadian privacy law and guidance for private-sector organizations, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and related guidance, and applicable provincial consumer-protection rules. If we send marketing or commercial electronic messages, we follow Canada’s Anti-Spam Legislation (CASL) requirements. This Policy does not create contractual rights beyond those established in your written contract with us.

3. Information we collect

We collect personal information that is reasonably necessary to deliver our services, manage projects and customer relationships, and operate our business. The types of information we collect include:

a) Contact & identity information — name, postal address, email address, phone number.
b) Project & transactional information — details about your renovation or project (measurements, preferences, materials), invoices, quotes, payment details (only the information needed to process payment; we do not store full card numbers), order history and delivery addresses.
c) Communications & records — messages, emails, recordings of calls where permitted by law, notes from consultations, warranty and service history.
d) Technical & usage data — IP address, browser type, device identifiers, pages viewed, referral URLs, and other analytics data collected via cookies and similar technologies.
e) Marketing preferences — whether you consent to receive promotional messages and your contact preferences.
f) Any other information you provide during consultations, quote requests, warranty claims, or otherwise.

4. How we collect information

We collect information directly from you (e.g., when you fill out a contact form, book an appointment, place an order, or speak with our staff), automatically (via cookies and analytics tools), and from third parties where relevant (e.g., contractors working on a project, third-party suppliers, or public sources) and with appropriate safeguards.

5. Purposes of collection, use & disclosure

We process personal information for the following purposes, limited to what is necessary:

To communicate with you, respond to inquiries and provide quotes, services, installations and after‑sales support.
To plan, design and deliver projects, process payments, and manage warranties and service requests.
To operate and improve our website, analyze visitor behaviour, and detect and prevent fraud or misuse.
To send service-related messages and (with your consent, where required) marketing messages, promotions and newsletters.
To comply with legal obligations, resolve disputes, enforce our agreements, and protect the rights, property, or safety of the Company, customers, or others.

We will not use your personal information for purposes beyond those described here without your consent (unless permitted or required by law).

6. Third parties & service providers

We may disclose personal information to third-party service providers who perform services on our behalf, including payment processors, delivery and installer partners, IT and hosting providers, analytics and marketing platforms, and professional advisors. These providers are contractually required to keep your information confidential and only use it as necessary to provide the agreed services.

We may also disclose information where required by law, court order, or government authority, or to protect the safety or rights of others.

7. Cookies, tracking & analytics

Our website uses cookies and similar technologies to distinguish you from other users, to analyze website usage, and to provide a better user experience. Typical cookies and tracking technologies we (or our providers) use include:

Essential cookies required for site operation and contact form submissions.
Analytics cookies to measure site traffic and performance (e.g., Google Analytics or similar services).
Preference or functionality cookies to remember settings.
Marketing or advertising cookies where applicable.

Most browsers allow you to block or delete cookies through their settings. Disabling certain cookies may reduce the functionality of the website.

8. Marketing & CASL compliance

We will only send you marketing messages where we have your consent (express or implied) as required under CASL. Every commercial electronic message (CEM) we send will clearly identify us and include an easy way to unsubscribe. You may withdraw consent or opt out of marketing at any time by following the unsubscribe link in emails, replying with “UNSUBSCRIBE”, or contacting us at the address above.

9. Data retention

We retain personal information only for as long as necessary for the purposes described in this Policy, including to comply with legal or tax obligations and to maintain warranty records. Typical retention periods we suggest are:

General inquiries and contact form submissions: 2 years after the last interaction.
Project records, invoices and warranty files: 7 years after project completion (or longer as required by law).
Marketing lists: until you opt out or withdraw consent.

These are subject to modification to meet legal requirements or business needs; please tell us if you have a specific retention preference.

10. Security

We implement reasonable physical, technical and administrative safeguards to protect your personal information against loss, unauthorized access, disclosure, alteration or destruction. No system can guarantee 100% security; if a breach occurs, we will comply with any applicable notification obligations.

11. International transfers

Some of our service providers (for example, cloud-hosting or analytics vendors) may be located outside Canada. Where we transfer personal information to another country, we will take reasonable steps to ensure the information continues to be protected in a manner consistent with this Policy and applicable law.

12. Children

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will take steps to delete it.

13. Your rights & choices

Depending on where you live and applicable law, you may have rights to:

Access and request a copy of the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information (subject to legal retention obligations).
Withdraw consent to processing where the processing is based on consent.
Lodge a complaint with a supervisory authority (for example, the Office of the Privacy Commissioner of Canada).

To exercise any of these rights, contact us at the address above. We will respond within a reasonable period and in accordance with applicable law.

14. Links to other websites

Our site may contain links to third‑party sites. We are not responsible for the privacy practices of other websites; please review the privacy policies of other websites you visit.

15. Changes to this Policy

We may update this Privacy Policy from time to time. Significant changes will be posted on our website with a revised effective date. We encourage you to check this Policy periodically.

16. Contact us

If you have questions, requests or complaints about this Privacy Policy or our privacy practices, please contact us:

Empire Stairs

Showroom — Brampton: 1625 Steeles Ave E, Unit 16, Brampton, ON L6T 4T7
Showroom — Cambridge: 119 Pinebush Rd, Cambridge, ON N1R 7J8
Phone: +1 (905) 799-7300, +1 (416) 888-8413, +1 (519) 635-7490
Email: empirestairs1625@gmail.com